Frequently Asked Questions
You can find many questions our customers have here. If you have a question that isn't answered on this page, please contact us. We will try and answer all your questions as soon as we can!
Are black raspberries the same as blackberries?
Black raspberries are a variation of raspberries that are found only in a few geographic regions in the world. They are very different than blackberries as they have much higher levels of antioxidants and other active ingredients that are of benefit to a person's health.
Are these berries really frozen? What exactly is "freeze-drying" anyway?
Our freeze-dried black raspberry products aren't actually frozen! During the freeze-drying process, the berries are frozen and then through a process called sublimation all the water in the berries goes from a solid state to a gas. This allows us to remove the water while preserving the nutritional portions of the berry. It also gives our black raspberry products a very long shelf-life.
How many pounds of fresh/frozen black raspberries are in one pound of freeze-dried black raspberry powder?
Although there is variation in the water content of black raspberries, one pound of freeze-dried black raspberries is approximately equal to 6.7 pounds of fresh/frozen black raspberries. This is why it's so much easier to easily eat a serving of black raspberries with our freeze-dried products.
How should I store my freeze-dried black raspberries?
Our packaging protects our product from UV light, and oxygen and water exposure. Unopened, it can be stored in your pantry or any other cool dry place (they do not have to be stored in a freezer). After opening, we recommend storing it with a clip in your freezer to reduce any potential oxidation and water reabsorbtion. This is purely to maximize the antioxidant potential of our freeze-dried black raspberries.
How do you handle international shipping?
There is a lot of variation in cost when we ship internationally. We try and keep this process as transparant as possible. If you wish to order a product and and you are outside of the U.S. please use our contact form and give us your address. We will give you an estimate of shipping costs immediately. When you place an order we will bill you separately for the exact shipping costs.
Can my billing and shipping address be different?
Due to Paypal's measures to protect buyers and sellers, only the billing address should be entered when making an order. If you wish to ship to a different address you can e-mail us within 24 hours of your order and change the shipping address. If the new address is in a different country than the billing address, there may be small changes in the shipping and handling price.
